Settlement in the Class Action against Symantec approved by Quebec and Ontario Courts

We are pleased to announce that on February 29, 2024, the Honourable Justice Dominique Poulin of the Superior Court of Quebec approved the Settlement reached by the parties, the value of which is estimated by class counsels at over $30 million. The Settlement was reached with defendant Symantec, now known as Gen Digital Inc.

To bind the parties, the Settlement also had to be approved by an Ontario court, and this was done on May 6, 2024.

As a result, the Settlement is now enforceable, and members who have not previously opted out of this class action will be eligible for compensation.

In Quebec, these members are:

“All natural persons who resided in Quebec at the time they purchased and/or obtained a license allowing them to use, for non-commercial purposes, any of the following products: Norton™ Antivirus, Norton™ Internet Security, Norton™ Security, Norton™ Security with Backup, Norton 360™, or Norton™ One (hereinafter, collectively, the “Norton Products“), at any time between July 24, 2010 and June 27, 2016.”

Notice to members was published in certain newspapers on May 31, 2024. For members for whom Gen Digital Inc. still had contact information, this Notice was also sent by email directly by the Claims administrator, Ricepoint.

All information concerning the claims process, including the Claim Form, can be found on the Settlement website at:  

The deadline to file a claim is: July 30, 2024.

Further questions? 

If you have any questions in connection with the Settlement, we recommend that you first contact RicePoint, the Claims Administrator at the following address:

RicePoint, the Claims Administrator

Email :
Toll-free number: 1-866-860-8927
Mailing address : Norton Product Settlement
c/o RicePoint Administration Inc.
P.O. Box 3355
London, Ontario
N6A 4K3

If you are not satisfied with the response from the Claims Administrator, or for any other reason, you may contact us:

Kugler Kandestin LLP
Email address:
Telephone number: 514-878-2861 ext. 1293
Toll-free number: 1-844-999-2861

Class Action Settlement to be Submitted for Court Approval on February 28, 2024

We are pleased to announce that shortly before the trial was set to begin in the fall of 2023, the parties to this class action concluded an out-of-Court settlement. This settlement aims to settle the present class action and a similar one instituted in Ontario. The settlement is valued at more than 30 million dollars.

The settlement must be approved by the Court in order to be valid. On February 28, 2024, the parties will seek approval of the settlement for the Québec Class Members, which they strongly recommend. If the settlement is approved, individuals who meet the definition of the Class set out below and who have not already excluded themselves will receive compensation as per the modalities indicated in the settlement:

“ All natural persons resident in Quebec at the time they purchased and/or licensed, for purposes other than their business, any of the following products: Norton™ Antivirus, Norton™ Internet Security, Norton™ Security, Norton™ Security with Backup, Norton 360™ or Norton™ One (the “Norton Products”), at any time between July 24, 2010 and June 27, 2016.”

The settlement was entered into by Symantec (now Digital Inc.) without admission of fault, wrongdoing or liability.

To consult the Notice of Settlement Approval Hearing and your rights in regard to the hearing, click here. The hearing on the approval of the settlement will be held at the Montreal Courthouse, room 15.08, located at 1 Notre-Dame Street East in Montréal and via Teams at this link on February 28, 2024, at 9:15 a.m.

To consult the Judgment approving the Notice of Settlement Approval Hearing, click here.